Frequently Asked Questions
Here you'll find the most commonly asked questions by our customers
Our custom eco-friendly packaging ensures safe delivery. If your plant does arrive in a bad condition we are happy to send a replacement within 30 days after receiving your plant. You can send us an email to support@thirstyleaves.com or submit our contact form.
We are happy to send a replacement. You can send us an email to support@thirstyleaves.com or submit our contact form.
Live plants might not survive a return shipment, therefore we do not accept returns of live plants that have been delivered without issues.
If you would like to return an unused accessory or planter, please submit our contact form. We provide you with a free return label. Kindly make sure to wrap and package the items carefully, we cannot refund products that arrive damaged in our warehouse.
If your order has not been shipped yet you we can cancel your order, please submit your cancellation request within 12 hours to our support team.
Please contact our support team and we’ll make sure to solve the issue.
Still Have A Question?
Send us an email to support@thirstyleaves.com
In wintertime we will include a heath-pack in the packaging to esure a healthy delivery of your plant.
Thirsty Leaves ships anywhere in the continental US. We ship year-round, even during the winter, with only minor exceptions for extreme weather cases. We will generally process your order for shipment in 1 to 2 business days from the time it was placed. Then once shipped, the order arrives within 4 business days. We charge $3 shipping costs for orders below $40.
Your order can be shipped via FedEx Express for a guaranteed faster shipping time. Add express shipping for as little as $4.99. Express shipments arrive within 3 business days (transit time). Your express order will be processed within 36 hours and shipped with FedEx Express. Our goal is to create the fastest plant delivery service possible.
Plants may need a couple of weeks to acclimate and get used to the new environment. However, if the plant continues to decline after a few weeks you can always contact our support team, send us an email to support@thirstyleaves.com or submit our contact form. We are happy to help our customers with any questions even if you purchased your plant more than 30 days ago.
We offer a variety of payment options: VISA, Mastercard, Paypal, AfterPay, Apple Pay, Google Pay, Facebook Pay, AMEX, Discover, Diners Club and Shop Pay.
Thirsty Leaves ships anywhere in the continental US. We ship year-round, even during the winter, with only minor exceptions for extreme weather cases.